By using our website or providing your information to us you consent to our collection and use of the information you provide in the ways set out in this policy.
Home From Home Too take the issue of security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation which is applicable from 25th May 2018. We may make changes to this policy from time to time. If we do so, we will post the changes on this page and they will apply from the time we post them.
Our contact is Mr John Colling – Contact 01723 513217 and any questions relating to our privacy practices should be sent to him.
The Policy in Summary
It is important to consider the full policy to understand what information we hold, how we may use it, and what your rights are – but here is a quick summary:
We collect information that is personal data, ie. name, address, telephone number or email
We only collect the information that we need or that would be useful to us to enable us to provide the best possible service.
We will only collect and use the minimum amount of data for the above purpose. The aim is to cause the minimum privacy impact, and anybody receiving information from us should not be surprised or likely to object.
We do our very best to keep personal information secure.
We will never sell your data and we will never share it with another company for marketing purposes.
We only share data where we are required by law or with carefully selected partners who do work for us. All our partners are required by their contract to treat your data as carefully as we would, to only use it as instructed by us, and to allow us to check that they do this.
The Full Policy - Data Privacy and Security Policy
This policy applies to our website, our use of emails and any other methods we use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have.
What information do we collect and why?
We will only ever collect the information that we need to undertake and perform our obligations and duties to you in accordance with the terms of our contract with you
Personal information such as name, postal address, phone number, email address and your preferred contact preferences
What do we do with the information?
We will use the information you provide:
To enable us to supply you with the services and information which you have requested
To undertake and perform our obligations and duties to you in accordance with the terms of our contract with you.
Provide a personalised service to you
Record any contact we have with you
Prevent or detect fraud or abuses of our website and enable third parties to carry out other functions on our behalf
For all other purposes consistent with the proper performance of our operations and business.
We will mainly use your data to:
Provide you with the services or information you have asked for
Handle instruction, deliver our services and communicate with you about matters relating to your contract
Keep a record of your relationship with us
Ensure we know how you prefer to be contacted
Using your information for marketing
We will not use your information for any marketing related activity
Data Protection says that we are allowed to use and share your personal data only when we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
Contract: Your personal information is processed in order for us to fulfil a contractual arrangement
Consent: where you agree to us using your information in this way
Legitimate interests: This means the interests of Home From Home Too in managing our business to provide you with the best service in the most secure and appropriate way.
Legal obligation: Where there is a statutory or other legal requirement to share the information – ie. for law enforcement purposes.
Having given consent by any communication channel, you may withdraw that consent at any time by contacting our office on 01723 513247
during office hours Monday to Friday or by emailing firstname.lastname@example.org
Sharing your information
We will only share your information if:
We are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court
We believe it is necessary to protect or defend our rights, property or the personal safety of our people or visitors to our premises or website
We are working with a secure partner that is carrying out work on our behalf. These secure partners may include Guardhall Central Station and IT specialists. The kind of work we may ask them to do includes; monitoring your intruder alarm system, processing and mailing supporting documentation, setting up of your equipment to the internet
We enter into a joint venture with or merged with a business entity, your information may be disclosed to our new business partners or owners.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent
We only choose partners we trust. We will only pass personal data to them if they have signed a contract that requires them to:
Abide by the requirements of the Data Protection Act and GDPR
Treat your information as carefully as we would
Only use the information for the purposes it was supplied (and not for their own purposes or the purposes of any other organisation)
Storing your Information and Data Security
Information is stored by us on computers located in the UK. We may also store information in paper files.
We place a great importance on the security of all personally identifiable information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, only authorised personnel are authorised to access user information. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to try to prevent this.
Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.
We will keep your information only for as long as we need it to provide you with the services or information you have requested, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with people that have asked us not to.
When we no longer need information, we will always dispose of it securely.
What we don’t do with your information
We will never sell or share your details to other organisations to use for their own purposes.
You have the right at any time to:
In certain circumstances have inaccurate personal data rectified, blocked, erased destroyed
Object to receiving any marketing communications from us
Ask for a copy of the information we hold about you (known as a subject access request)
You have a right to ask us to stop processing your personal data, if it is not necessary for the purpose you provided it to us for we will stop. Please contact us on 01723 513247 or by emailing email@example.com if you have any concerns. If you believe that any information we are holding on you is incorrect or incomplete, or you wish to change your contact preferences at any point you can do so by calling us on 01723 513247 or by emailing firstname.lastname@example.org . You have a right to ask for a copy of the information we hold about you.
If you want to access your information, send a description of the information you want to see and proof of your identity by post to Home From Home Too , 46 Belle Vue Street Filey North Yorkshire YO14 9HY. We may not accept these requests by email to ensure that we only provide personal data to the right person.
For more information about your rights under the Data Protection Act go to the website of the Information Commissioner’s Office at www.ico.org.uk